|
KMID : 0362120200420030290
|
|
Journal of Technologic Dentistry
2020 Volume.42 No. 3 p.290 ~ p.297
|
|
|
The influences of organizational conflict and job satisfaction on the turnover intention of dental technicians
|
|
Kim Kyoung-Im
|
|
|
Abstract
|
|
|
Purpose: This study aimed at exploring the impacts of organizational conflict and job satisfaction on the turnover intention among dental technicians.
Methods: This study utilized a descriptive research design. A structured questionnaire was administered to 159 dental technicians. Of the collected questionnaires, data from 127 valid questionnaires were analyzed using t-tests, analysis of variance, Pearson’s correlation coefficient, and hierarchical multiple regression using the IBM SPSS 20.0 statistical package.
Results: A positive correlation was identified between organizational conflict and turnover intention (r=0.46, p<0.001); however, a negative correlation was shown between job satisfaction and turnover intention (r=?0.50, p<0.001). A hierarchical multiple-regression model was employed to analyze working hours, unfair treatment from dentists and dental hygienists, organizational conflict, and job satisfaction, which contributed to providing an explanation to 39% of the turnover intention of dental technicians (F=14.16, p<0.001). Furthermore, organizational conflict (β=0.32, p<0.001), job satisfaction (β=?0.31, p=0.003), and working hours (β=0.21, p=0.010) were all shown to affect turnover intention.
Conclusion: The impact of the negative consequences of organizational conflict and working hours on the turnover intention should be considered within core strategies for increasing the turnover periods for dental technicians.
|
|
|
KEYWORD
|
|
|
Dental technicians, Job satisfaction, Organizational conflict, Turnover intention
|
|
|
FullTexts / Linksout information
|
|
|
|
|
|
Listed journal information
|
|
|
|